Privacy Policy

We keep your personal information private and secure. When you make a purchase from our website, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

In order to efficiently serve you, reputable third-party banking and distribution institutions handle credit card transactions and order fulfillment. They are under strict obligations to keep your personal information private.

To keep you informed about our latest offers, we may notify you of current specials and new additions to ShopAVS.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

ShopAVS.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

ShopAVS.com uses Secure Sockets Layer (SSL) technology that provides 128 bit encryption to process personal and financial information and we do not sell nor share personal information for any reason.

Please check back frequently to see any updates or changes to our privacy policy.

Order Policy

For same day processing, orders should be placed by 3:00PM (PST) Orders placed after 3:00PM (PST) will be processed the following business day. Orders placed on Friday after 3:00PM (PST) will be processed on Monday (next business day). Some items such as custom-size HDD DVR system may not be available for shipping for same day due to time for installation and testing.  Call 1-951-343-3393 and talk to sales department for details.

Our site is hosted on a 128-bit (SSL) encrypted server, which is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy all packages shipped from ShopAVS.com will be labeled ShopAVS.com on the outside of the shipping package.

Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!

We are working hard in providing great value, convenience and an excellent online shopping experience for our customers.

Cancellation Policy

If you wish to cancel your order, please notify us immediately. Request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.

*Standard Cancellation Policy does not Apply to "Express" Shipping Orders.
Changes or cancellation must made by the following business day of placing your order before 10:00AM PST Changes or cancellation made after 10AM PST will be charged $30.00 per item.

We will not accept any returns without the Return Merchandise Authorization (RMA) Number.

YOU MUST CONTACT US Before you return items. Please read our Return Policy.

Payment Options

We accept the following credit cards, Visa, MasterCard, Discover, American Express, PayPal, Google and Amazon payments. Your Credit Card Charge will appear as ShopAVS.com / AVS Systems.

We don't accept Cashier's Check, Money Order or Personal Check.

Closeout Items

All sales are final on Closeout Items! (NO RETUNABLE)

** Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customer, etc.).

WARRANTY AND RETURN POLICY

PLEASE READ THE FOLLOWING BEFORE PLACING AN ORDER

(as of Jan 1st, 2012)

Warranty Terms

·         ShopAVS.com product warranty is extended only to the original purchaser.

·         The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user's negligence. Water damaged and burned circuit (due to using wrong power voltage) will not be covered by our warranty.

·         Accessories are not covered under warranty. They are sold "as is".

·         Accessories cannot be exchanged or returned.

·         We do not accept any Return or Exchange on following Items: All Closeout Items.

·         All exchanges must be received by ShopAVS.com within 30 days of the purchase invoice date.

·         ShopAVS.com will not provide a refund - only store credit is allowed.

·         Shipping and Handling charges are non-refundable.

·         ShopAVS.com will charge a 20.0% restocking fee for all returned items.

·         Requests for product repair or replacement will be processed in approximately 1 to 2 weeks upon ShopAVS.com's receipt of the product.

·         There are no advanced replacements.

·         Exchange or return will not be accepted unless pre-authorize by our RMA department. Request for Return Merchandise Authorization (RMA) number must be made with in 3 business days from receipt of order

·         We must receive return merchandise within 7 business days after RMA Number has been issued. Return freight charges are prepaid by customer. Collect shipments will be refused.

·         ShopAVS.com will only provide an exchange for a product that (1) is in its original condition, (2) contains all accompanying parts, and (3) is unopened in its original package.

·         Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items altered in any way will not be accepted. Do not mark, tape or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.

·         The repaired or replaced product will be returned to the purchaser by ShopAVS.com within US only (Except AK, HI) by UPS ground only with no exceptions. Please ensure that the return address is deliverable by UPS (P.O. Box return addresses will not be accepted).

·         In the event the customer's product (delivered via UPS, Fed Ex, DHL, or USPS) is returned or refused by ShopAVs.com, the customer is responsible for all shipping and handling charges without any exceptions. This also applies to all verbal and written orders.

 
Return Merchandise Authorization ( RMA )

In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy or your request for exchange or return will be denied. In order to have your merchandise repaired or replaced under warranty, you must fill out a RMA Request form. Please email avs@shopavs.com for a request form. Thank you